The most helpful features are the round robin, the traceability of activities, and ability to report. Review collected by and hosted on G2.com.
I wish a few of the features that I consider basic where included in the lower tiers pricing. Review collected by and hosted on G2.com.
Nothing. I will carry on writing until I've used up all my characters. Review collected by and hosted on G2.com.
Forces people to use the 'conversation view' making the already unusable Gmail actually painful to use. You search for a mail, find some suggested title, click on it and are then take to some random position in the grouped emails unrelated to your search.
It doesn't allow clients to see all tickets relating to their organisation, though we were promised this would be 'developed', making this usable only to the one client who submitted the original ticket. This is borderline worthless. If you promise you will develop your software, failing to do so after the client signs in good faith is completely unprofessional.
We should have used JIRA, which also integrates properly with CRMs, unlike Hiver. Review collected by and hosted on G2.com.
Hi there, Thanks for sharing your feedback. We're sorry to hear that Hiver hasn’t met your expectations.
We understand the challenges with Gmail’s conversation view and are actively working on improving message navigation. We also hear your concerns about client access and are making progress on enhancing visibility within the Customer Portal.
We’d appreciate the chance to connect and discuss how we can better support your needs. Please feel free to reach out to us at [email protected].
